Effective Date: 28/08/2026
Last Updated: 28/08/2026

1. Introduction

Altitude Employment Solutions respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and otherwise process your personal information when you visit or use our website, https://www.altitudeemploymentsolutions.co.za, and when you communicate or transact with us.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), the applicable regulations and other applicable South African laws.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Responsible Party

For purposes of POPIA, Altitude Employment Solutions is the Responsible Party in respect of the personal information processed through this website.

Our details are:

Legal name: Altitude Employment Solutions
Trading name: Altitude Employment Solutions
Registration number: –
Physical address: Block Z, Greenford Office Estate, Punters Way, Kenilworth, Cape Town, 7708
Email: info@altitudegroup.co.za
Telephone: +27 21 761 5321

Information Officer

Our Information Officer is:

Name: Shazia Gasnola
Email: info@altitudegroup.co.za
Telephone: +27 21 761 5321

You may contact our Information Officer regarding any questions, requests or concerns relating to the processing of your personal information.

3. What Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

• Name and surname;
• Email address;
• Telephone or mobile number;
• Physical, residential or postal address;
• Company or organisation details;
• Information provided when completing forms on our website;
• Information provided when requesting a quote, product or service;
• Account or login information, where applicable;
• Transaction and payment-related information, where applicable;
• Correspondence and communications you have with us;
• Information contained in enquiries, applications or other submissions;
• Technical information such as IP address, browser type, device information and operating system;
• Website usage information, including pages visited and interactions with our website; and
• Any other personal information that you voluntarily provide to us.

We will only collect personal information that is reasonably necessary for a specific, lawful purpose.

4. How We Collect Personal Information

We may collect personal information:

• Directly from you when you complete a form or otherwise provide information to us;
• When you contact us by email, telephone, social media or other communication channels;
• When you purchase or enquire about our products or services;
• Automatically when you use our website, through cookies and similar technologies;
• From third-party service providers where legally permitted; and
• From publicly available sources where permitted by law.

Where reasonably practicable, we will inform you when we collect your personal information and explain the purpose for which it is being collected.

5. Purpose of Processing

We may process your personal information for the following purposes:

• To provide, administer and improve our products and services;
• To respond to enquiries, requests and communications;
• To process orders, quotations, bookings or transactions;
• To create and administer user accounts, where applicable;
• To verify information and prevent fraud or unlawful activity;
• To communicate with you regarding our products or services;
• To send service-related communications;
• To provide customer support;
• To maintain and improve the security and functionality of our website;
• To analyse website usage and improve our website and user experience;
• To comply with legal and regulatory obligations;
• To establish, exercise or defend legal rights;
• To enforce our agreements and terms;
• To conduct legitimate business and administrative activities; and
• For any other purpose that is permitted by POPIA or another applicable law.

We will not process your personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by law.

6. Lawful Basis for Processing

We will process personal information only where permitted under POPIA and applicable law.

Depending on the circumstances, this may include where:

• You have provided consent;
• Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract;
• Processing is necessary to comply with a legal obligation;
• Processing protects a legitimate interest of yours;
• Processing is necessary to protect a legitimate interest of ours or a third party, where permitted by law; or
• Processing is otherwise permitted by POPIA or another applicable law.

Where we rely on your consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.

7. Voluntary or Mandatory Provision of Information

Where we request personal information from you, we will indicate, where appropriate, whether providing the information is voluntary or necessary.

Certain information may be required in order for us to provide a particular product or service, respond to your request, process a transaction or comply with a legal obligation.

If you do not provide information that is necessary for a particular purpose, we may not be able to provide the relevant product, service or functionality.

8. Sharing of Personal Information

We will not sell your personal information.

We may, where lawful and necessary, disclose or provide access to personal information to:

• Our employees and authorised representatives;
• Service providers who process personal information on our behalf;
• Website hosting and technology providers;
• IT, security, communications and cloud-service providers;
• Payment processors and financial institutions, where applicable;
• Professional advisers such as legal, accounting or auditing professionals;
• Government authorities, regulators, law-enforcement agencies or other persons where required or permitted by law;
• Business partners where necessary to provide a requested product or service; and
• Other third parties where you have consented or where disclosure is otherwise permitted by law.

Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security obligations apply to such processing.

9. Cross-Border Transfers

Some of our service providers or technology platforms may process or store personal information outside the Republic of South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is conducted in accordance with POPIA, including applicable requirements relating to cross-border transfers.

This may include ensuring that the recipient is subject to an appropriate legal framework, agreement, binding rules or other safeguards recognised under applicable law.

The countries or regions to which information may be transferred may include:

[LIST COUNTRIES/REGIONS OR STATE “NOT APPLICABLE”]

10. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, disclosure, alteration or destruction.

Depending on the nature and risk of the processing, these measures may include:

• Access controls and authentication;
• Password protection;
• Encryption where appropriate;
• Secure hosting and network controls;
• Malware and security protection;
• Backups and recovery procedures;
• Physical security measures;
• Confidentiality obligations for employees and service providers;
• Security monitoring and incident management; and
• Regular review of our information-security practices.

Although we take reasonable steps to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Security Compromises / Data Breaches

If we become aware of a security compromise involving personal information, we will investigate the incident and take appropriate steps to contain and mitigate the effects of the compromise.

Where required by POPIA, we will notify the Information Regulator and affected data subjects in accordance with the applicable legal requirements.

12. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

The applicable retention period may depend on:

• The purpose for which the information was collected;
• Our legal and regulatory obligations;
• Contractual requirements;
• The establishment, exercise or defence of legal claims; and
• Legitimate business requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, where appropriate.

13. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, security, performance and user experience.

We may use cookies for purposes including:

• Remembering user preferences;
• Enabling essential website functionality;
• Understanding how visitors use our website;
• Measuring and improving website performance;
• Generating website usage statistics and reports; and
• Supporting marketing and analytics activities, where applicable.

Google Analytics

We use Google Analytics to help us understand how visitors use our website and to improve the website and our services.

Google Analytics may collect information such as:

• Your IP address or an IP-derived location;
• Device and browser information;
• The pages you visit;
• How you navigate and interact with our website;
• Approximate geographic information;
• Referring websites or sources;
• Date and time of visits; and
• Other information relating to website usage.

We use this information primarily for statistical and analytical purposes and to understand website traffic, usage patterns and performance.

Google may process information collected through Google Analytics on our behalf and may process or store information outside the Republic of South Africa. Where applicable, such processing and transfers will be subject to the requirements of POPIA and our obligations relating to cross-border transfers.

Where required by applicable law, we will obtain appropriate consent before using non-essential analytics cookies or similar technologies.

You can control or disable cookies through your browser settings. You may also be able to limit certain analytics-related data collection through settings or tools made available by Google.

Disabling analytics cookies may affect certain website functionality but should not prevent you from accessing the essential parts of our website.

14. Direct Marketing

We may use your personal information to communicate with you about our products, services, promotions or other information where permitted by POPIA.

Where POPIA requires consent for unsolicited electronic direct marketing, we will obtain the required consent before sending such communications.

You may opt out of receiving marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us using the details in this Privacy Policy.